Obtaining reconciliation files

Last updated: 2019-9-16

You can obtain the reconciliation files from SFTP server, or view transaction and settlement information on Alipay global site. However, the files obtained through different channels vary in file names and file contents, which is further explained in Transaction file and Settlement file.


From SFTP

To obtain your reconciliation files through SFTP, complete the following steps:

  1. Contact Alipay to get your public IP address added to white list. Contact Global Merchant Technical Support (overseas_support@service.alibaba.com) to submit your PID and public IP address with which you visit the SFTP server. If you are using sandbox environment, submit your test PID and public IP address. 
  2. After receiving your request in step 1, Alipay will send you the SFTP login credentials within 3 working days.
  3. Connect to SFTP server to download files. For example, you can select a frequently used tool according to your specific requirements to connect to SFTP. Use the following settings to log in and obtain files:
    • Port: 22
    • Host name: sftp.alipay.com 
    • Username and password


Notes:

  • SFTP accounts that are not used for 90 days are closed.
  • Files older than 7 days on the SFTP server might be removed. It is suggested to download the files within 3 days. If the file you need is deleted, contact Global Technical Support (overseas_support@service.alibaba.com) for help.


From Alipay global open platform

Login to Alipay global open platform, go to My Alipay – My Transaction to view your transaction and settlement information.


Note: If you are using sandbox environment, go to the portal to view transaction information. The settlement information is not available because no settlement occurs under the sandbox environment.


If you have any question, please contact us