US Customer Service Information

Last updated: 2019-10-19

U.S. customers of Alipay US, Inc. products or services may contact us by any of the following methods:


·         Send us an e-mail at consumerassistance@service.alipay.com

·         Send us a written request addressed to:

Compliance Department, Alipay US, Inc.

400 South El Camino Real, Suite #400

San Mateo, CA 94402

·         Give us a call at our dedicated toll-free number 1-800-981-3590 (M-F, 10:00am-6:00pm PST; we are closed during major holidays)


The following websites are not maintained by Alipay US, Inc. and are supported by our affiliates.  If you have questions related to transactions conducted on the following websites, please visit the designated customer service pages of such websites for relevant customer service information.  We have provided the relevant links and contact information below for the ease of your reference.


Website(s)

Service Type(s)

Contact information

Aliexpress


Accept inquires on AliExpress accounts, transactions, orders, merchandise, payments, refunds, logistics, rights protection, etc.

Service Center:

https://helppage.aliexpress.com/buyercenter/index.htm?spm=2114.11010108.1000001.7.394b649bzccKIv

Service Hours: 24×7 Through online chat

Alibaba

Accept inquiries about Alibaba International website about accounts, orders, merchandise, payment, refunds, logistics, rights protection, etc.

Hotline+86 400-600-2688

Service Hours9:00-18:00 Monday to Friday (Beijing Time)

Service Center:

https://service.alibaba.com/buyer/?spm=a2700.8293689.scGlobalHomeHeader.21.2ce265aaoXC6pF&tracelog=hd_hp_buyerhp

If you have any issues or inquiries regarding the Alipay Merchant Account, you should contact Alipay US, Inc. at the email, mailing address, or toll-free number displayed above.

Service Hours: 24×7 Monday to Friday

Alipay China E-Wallet Barcode Payment Product

Accept inquiries from Chinese consumers about using Alipay China’s wallet to shop overseas including in the U.S.

Service Channel

Hotline:+86 57195188 

Service Hours 8:00-24:00 (Monday to Sunday (Beijing time))

Service Center

Internethttps://cshall.alipay.com/hall/index.htm

Mobile: download Alipay digital Wallet and click   on “Help Center” 

Service Hours8:00-24:00 (Monday to Sunday Beijing time)

(As of October 15, 2019)

If you have any question, please contact us