US Customer Service Information

Last updated: 2019-5-5

U.S. customers of Alipay US, Inc. products or services may contact us by any of the following methods:

·         Send us an e-mail at
·         Send us a written request addressed to:
Compliance Department, Alipay US, Inc.
400 South El Camino Real, Suite #400
San Mateo, CA 94402
·         Give us a call at our dedicated toll-free number 1-800-981-3590 (M-F, 10:00am-6:00pm PST; we are closed during major holidays)

The following websites are not maintained by Alipay US, Inc. and are supported by our affiliates.  If you have questions related to transactions conducted on the following websites, please visit the designated customer service pages of such websites for relevant customer service information.  We have provided the relevant links and contact information below for the ease of your reference.

Websites Service Type Contact information
Aliexpress Accept International inquires on AliExpress accounts, transactions, orders, merchandise, payments, refunds, logistics, rights protection, etc. Service Center:
Service Hours: 24×7 Through online chat
Alibaba Accept International inquiries about Alibaba International website about accounts, orders, merchandise, payment, refunds, logistics, rights protection, etc. Service Channel
Hotline: +86 400-600-2688
Service Hours:24×7 Monday to Friday
Service Center:
Alipay China e-wallet Bar-code payment product Accept inquiries from Chinese consumers about using Alipay China’s wallet to shop overseas. Service Channel
Hotline:+86 57195188 
Service Hours: 8:00-24:00 (Monday to Sunday (Beijing time))
Service Center:
Mobile: download Alipay China’s digital Wallet and click   on “Help Center”

(As of April 10, 2019)

If you have any question, please contact us