Regulatory Info

Last updated: 2/25/2020

Alipay (Europe) Limited S.A.

Alipay (Europe) Limited S.A. is registered with the Luxembourg trade and companies register (Registre de commerce et des sociétés, Luxembourg) under number B188095. Its registered office is at 11-13, Boulevard de la Foire, L – 1528, Luxembourg. Alipay (Europe) Limited S.A. is authorised by the Luxembourg Commission de Surveillance du Secteur Financier for the issuing of electronic money and the provision of payment services (firm reference number W00000009).

Alipay (UK) Limited

Alipay (UK) Limited (firm reference number 771845) is authorised as a payment institution by the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services.

Alipay US, Inc.

Alipay US, Inc. Licenses

NO.

Jurisdiction

Type of Licenses

License Number

Regulatory Agency

1

Alabama

Money Transmitter

SOC-MT 531

Alabama Securities Commission

401 Adams Avenue, Suite 280, Montgomery,Alabama, 36104

(334) 242-2984

2

Alaska

Money Transmitter

10103

State of Alaska

Department of Commerce, Community & Economic Development

Division of Banking & Securities

PO Box 110807 Juneau, AK 99811-0807

Phone #: 907-465-2521

3

Arizona

Money Transmitter

1005725

Arizona Department of Financial Institutions

2910 N. 44th St, Suite 310,

Phoenix, AZ 85018

(602) 771-2800

4

Arkansas

Money Transmitter

107677

Arkansas Securities Department

Heritage West Building, Suite 300, 201 EastMarkham Street, Little Rock, Arkansas 72201

(501) 324-8688

5

California

Money Transmitter

 2604

California Department of Business Oversight

Division of Financial Institutions One Sansome Street, Suite 600
San Francisco, CA 94104-4428
(415) 263-8500

6

Colorado

Money Transmitter

N/A

Colorado Division of Banking

1560 Broadway, Suite 975

Denver, Colorado 80202

7

Connecticut

Money Transmitter

1277102

Connecticut Department of Banking - Consumer Credit Division260 Constitution PlazaHartford, CT 06103Maria BurgosPhone: 860-240-8211Email: Maria.Burgos@ct.gov

8

Delaware

Money Transmitter

20556

Office of the State Bank Commissioner

555 East Loockerman Street, Suite 210

Dover, Delaware 19901

(302) 739-4235

9

District of Columbia


Money Transmitter

MTR1277102

DC Department of Insurance, Securities & Banking

810 First Street, NE, Suite 701

Washington, DC 20002

(202)727-8000

10

Florida

Money Transmitter

FT230000215

Florida Office of Financial Regulation

200E. Gaines St.

Tallahassee, FL 32399-0376

(850) 410-9780

11

Georgia

Georgia Seller of Payment Instruments License

45853

Georgia Department of Banking and Finance

2990 Brandywine Road, Suite 200

Atlanta, Georgia 30341

(770) 986-1633

12

Guam

Money Transmittal

03-201800171-001

Banking Commissioner - Gov't of Guam

P.O.Box 23607 GMF

GU96921

13

Hawaii

Money Transmitter

HIMT103

Hawaii Division of Financial Institutions

Department of Commerce and Consumer Affairs

King Kalakaua Building

335 Merchant Street, Room 221

Honolulu, Hawaii 96813

(808) 586-2820

14

Idaho

Money Transmitter

MTL-179

Idaho Department of Finance

Securities Bureau

800 Park Boulevard, Suite 200

Boise, Idaho 83712

(208) 332-8010

15

Illinois

TOMA

Mt-0000286

Illinois Department of Financial & Professional Regulation

Division of Financial Institutions

320 West Washington Street, 3rd Floor

Springfield, Illinois 67286

(888) 473-4858

16

Indiana

Money Transmitter

28267

Indiana Department of Financial Institutions

Consumer Credit Division

30 South Meridian, Suite 300

Indianapolis, Indiana 46204

(317) 232-3955

17

Iowa


Money Services License

2015-0042

Iowa Division of Banking

200 East Grand Avenue, Suite 300

Des Moines, Iowa 50309

(515) 281-5211

18

Kansas

Money Transmitter

MT.0000095

Office of the State Bank Commissioner

700 S.W. Jackson Street, Suite 300

Topeka, Kansas 66603

Ms. Judi Stork (Deputy Bank Commissioner, Division of Banking)

(785) 296-1515

19

Kentucky

Money Transmitter

SC322340

Kentucky Department of Financial Institutions Non-Depository Division

1025 Capital Center Drive, Suite 200

Frankfort, Kentucky 40601

(502) 573-3390

20

Louisiana

Sale of Checks

1277102

Louisiana Office of Financial Institutions Depository Division 8660 United Plaza Boulevard, 2nd Floor Baton Rouge, Louisiana 70809 Mr. John P. Ducrest (Commissioner) Phone number: (225) 925-4660

21

Maine

Money Transmitter

N/A

Bureau of Consumer Credit Protection

Department of Professional and Financial Regulation

76 Northern Avenue

Gardiner, Maine 04345

(207) 624-8527

22

Maryland

Money Transmitter

1277102

Maryland Office of the Commissioner of Financial Regulation

Department of Labor, Licensing, and Regulation

500 North Calvert Street, Suite 402

Baltimore, Maryland 21202

(410) 230-6000

23

Michigan

Money Transmitter

MT0019801

Department of Insurance and Financial Services

Consumer Finance Section

530 W. Allegan St., 7th Floor

Lansing, MI 48933

(877)999-6442

24

Massachusetts

Money Transmitter

FT1277102

Massachusetts Division of Banks

Attn: Licensing Unit - CFMSB

1000 Washington Street

10th Floor

Boston, MA 02118Massachusetts Division of Banks

Attn: Licensing Unit - CFMSB

1000 Washington Street

10th Floor

Boston, MA 02118

25

Minnesota

Money Transmitter

MN-MT-1277102


Minnesota Department of Commerce

Division of Financial Institutions

85 7th Place East, Suite 500

St. Paul, Minnesota 55101

(651) 539-1500

26

Mississippi 

Money Transmitter

MT/002715/2015

Mississippi Department of Banking and Consumer Finance

4780 I-55 N, 5th Floor

Jackson, Mississippi 39211

(601) 321-6901

27

Missouri

Sale of Checks License

MO-16-7729

Missouri Division of Finance

301 West High Street, Room 630

Jefferson City, Missouri 65102-0716

(573) 751-2545

28

Nebraska

Money Transmitter

1277102

Nebraska Department of Banking & Finance

1526 K Street, #300

Lincoln, Nebraska 68508

(402) 471-2171

29

Nevada
(License held by  Alipay US-Nevada, Inc.)

Money Transmitter

MT11093

State of Nevada Department of Business and Industry Financial Institutions Division  

2785 E Desert Inn Road Suite 180, Las Vegas, NV 89121  

Tel: (702) 486 – 4120

Fax: (702) 486 – 4563 E-mail: FIDMaster@fid.state.nv.us

30

New Hampshire

Money Transmitter

20250-MT

New Hampshire Banking Department

Consumer Credit Division

53 Regional Drive, Suite 200

Concord, New Hampshire 03301

(603) 271-3561

31

New Jersey

Money Transmitter

1501754-C22

Licensing Services Bureau

New Jersey Department of Banking & Insurance

20 West State Street

Trenton, New Jersey 08608

(609) 292-7272

32

New Mexico

Money Transmission

1277102

Financial Institutions Division

3rd Floor, Toney Anaya Building

2550 Cerrillos Road

Santa Fe, New Mexico 87504

(505) 476-4569

33

North Carolina

Money Transmitter

165099

North Carolina Office of the Commissioner of Banks

Non-Depository Entities Division

316 West Edenton Street

Raleigh, North Carolina 27603

(919) 733-3016

34

North Dakota

Money Transmitter

MT102884

North Dakota Department of Financial Institutions, Consumer Division

2000 Schafer Street, Suite G

Bismarck, North Dakota 58501

(701) 328-9932

35

Ohio

Money Transmitter

OHMT 108

The Ohio Department of Commerce

Division of Financial Institutions

77 South High Street, 21st Floor

Columbus, Ohio 43215-6120

(614) 728-8400

36

Oklahoma

Money Transmission

1277102


Oklahoma State Banking Department

2900 North Lincoln Boulevard

Oklahoma City, Oklahoma 73105

(405) 521-2782

37

Oregon

Money Transmitter

MTX-30161

Oregon Department of Consumer and Business Services

Division of Finance and Corporate Securities

350 Winter Street NE, Room 410

Salem, Oregon 97301-3881

(503) 947-7981

38

Pennsylvania

Money Transmitter

53446

Pennsylvania Department of Banking and Securities

Non-Depository Licensing Division

17 N. 2nd Street, Suite 1300

Harrisburg, Pennsylvania 17101-2290

(717) 787-2665

39

Puerto Rico

Money Transmitter

TM-063

Office of the Commissioner of Financial Institutions, Regulation and Licensing Division

1492 Ave. Ponce de León

Edif. Centro Europa – Suite 600

San Juan, Puerto Rico 00907

(787) 723-8266

40

Rhode Island

Electronic Money Transfers

20173366MT


Rhode Island Department of Business Regulation, Division of Banking

1511 Pontiac Avenue, Building 68-2

Cranston, Rhode Island 02920

(401) 462-9615

41

South Dakota

Money Transmitter

MT2111

South Dakota Department of Labor and Regulation, Division of Banking

1601 North Harrison Avenue, Suite 1

Pierre, South Dakota 57501

(605) 773-3421

42

South Carolina

Money Transmitter

1277102

Money Services DivisionRembert C. Dennis Building1000 Assembly StreetColumbia, SC 29201

43

Tennessee

Money Transmitter

203

Tennessee Department of Financial Institutions, Compliance Division

312 Rosa L. Parks Avenue

Tennessee Tower, 26th Floor

Nashville, Tennessee 37243

(615) 741-0351

44

Texas

Money Transmitter

3159

Texas Dept. of Banking

2601 North Lamar Blvd.

Austin, TX 78705

(512) 475-1310

45

Utah

Money Transmitter

1277102

Utah Dept. of Financial Institutions

324 South State, Suite 201

Salt Lake City

UT84111-2393

(801) 538-8830

46

US Virgin Island

Money Transmitter

MT-30

Division of Banking & Insurance, Kongens Gade #5049 St. Thomas, VI 00802-6487

47

Virginia

Money Transmission

MO-345

Virginia Bureau of Financial Institutions

1300 East Main Street, Suite 800

Richmond VA 23218-0640

(804)371-926

48

Vermont

Money Transmitter

100-111

Vermont Dept. of Financial Regulation - Banking Division 89 Main Street, 2nd Fl Montpelier VT 05602 Phyllis Arsenault-Berry Phone: 802-828-4880

49

Washington

Money Transmitter

550-MT-95439

Department of Financial Institutions

Division of Consumer Services

150 Israel Road, S.W.

Tumwater, Washington 98501

(360) 902-8727

50

West Virginia

Money Transmitter

WVMT-1277102

West Virginia Division of Financial Institutions

900 Pennsylvania Avenue, Suite 306

Charleston, West Virginia 25302

(304) 558-2294

51

Wyoming

Money Transmitter

7215

Hathaway Building, 2nd floor

2300 Capitol Avenue

Cheyenne, WY 82002

(307) 777-7797

Additional Required Information and Notices by State

ALASKA (License# 10103)

If your issue is unresolved by Alipay US, Inc. (Tel: 1-800-981-3590), please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf Formal complaint forms may be submitted via:

1)Fax:  907-465-1230

2)Email:  msb_licensing@alaska.gov

3)Mail:  Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you have questions regarding formal complaints, please call 907-465-2521.   


CALIFORNIA (License#2604/NMLS#1277102)

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1(800)622-0620, by email at consumer.services@dbo.ca.gov, or by mail at the California Department of Business Oversight, Division of Financial Institutions, One Sansome Street, Suite 600, San Francisco, CA 94104-4428.


COLORADO (License#500241)

if you have an unresolved complaint regarding our services, the Colorado Division of Banking will accept questions or complaints from Colorado residents at:


Colorado Division of Banking

1560 Broadway, Suite 975

Denver, Colorado 80202

Email: DORA_BankingWebsite@state.co.us

Website: www.dora.colorado.gov/dob

Please click here to view the Colorado Division of Banking Customer Notice.


attachment:

The Colorado Division of Banking Customer Notice


FLORIDA (License#FT230000215)

For complaints directed to the Florida Office of Financial Regulation, please send correspondence to: Florida Office of Financial Regulation, 200 E. Gaines Street, Tallahassee, FL 32399-0376; or Toll-Free: 1-800-848-3792


ILLINOIS (License#Mt-0000286/NMLS#1277102)

For consumer complaints, please contact: Illinois Department of Financial and Professional Regulation, Division of Financial Institutions; 320 W. Washington, Springfield, IL 62786; or Toll-Free: 1-888-473-4858


MARYLAND (License#1277102/NMLS#1277102)

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Alipay US at 500 N Calvert Street, Suite 402, Baltimore, MD 21202, Toll Free: 1(888)784-0136


TEXAS (License#3159/NMLS#1277102)

If you have a complaint, first contact the consumer assistance division of Alipay US, Inc.at 1-800-981-3590, if you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.


(As of April 10, 2019)

If you have any question, please contact us