Regulatory Info

Last updated: 2019-6-5

Alipay (Europe) Limited S.A.

Alipay (Europe) Limited S.A. is registered with the Luxembourg trade and companies register (Registre de commerce et des sociétés, Luxembourg) under number B188095. Its registered office is at 11-13, Boulevard de la Foire, L – 1528, Luxembourg. Alipay (Europe) Limited S.A. is authorised by the Luxembourg Commission de Surveillance du Secteur Financier for the issuing of electronic money and the provision of payment services (firm reference number W00000009).

Alipay (UK) Limited

Alipay (UK) Limited (firm reference number 771845) is authorised as a payment institution by the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services.

Alipay US, Inc.

Alipay US, Inc. Licenses

NO. Jurisdiction Type of Licenses License Number Regulatory Agency
1 Alabama Money Transmitter SOC-MT 531 Alabama Securities Commission
401 Adams Avenue, Suite 280, Montgomery,Alabama, 36104
(334) 242-2984
2 Alaska Money Transmitter 10103 State of Alaska
Department of Commerce, Community & Economic Development
Division of Banking & Securities
PO Box 110807 Juneau, AK 99811-0807
Phone #: 907-465-2521
3 Arizona Money Transmitter MT-0944863 Arizona Department of Financial Institutions
2910 N. 44 St, Suite 310,
Phoenix, AZ 85018
(602) 771-2800
4 Arkansas Money Transmitter 107677 Arkansas Securities Department
Heritage West Building, Suite 300, 201 EastMarkham Street, Little Rock, Arkansas 72201
(501) 324-8688
5 California Money Transmitter 2604 California Department of Business Oversight Division of Financial Institutions
45 Fremont Street, #1700
San Francisco, California 94105
(415) 263-8511
6 Colorado Money Transmitter N/A Colorado Division of Banking
1560 Broadway, Suite 975
Denver, Colorado 80202
(303)894-7575
7 Connecticut Money Transmitter 1277102 Connecticut Department of Banking - Consumer Credit Division260 Constitution PlazaHartford, CT 06103Maria BurgosPhone: 860-240-8211Email: Maria.Burgos@ct.gov
8 Delaware Money Transmitter 20556 Office of the State Bank Commissioner
555 East Loockerman Street, Suite 210
Dover, Delaware 19901
(302) 739-4235
9 District of Columbia Money Transmitter MTR1277102 DC Department of Insurance, Securities & Banking
810 First Street, NE, Suite 701
Washington, DC 20002
(202)727-8000
10 Florida Money Transmitter FT230000215 Florida Office of Financial Regulation
200E. Gaines St.
Tallahassee, FL 32399-0376
(850) 410-9780
11 Georgia Georgia Seller of Payment Instruments License 45853 Georgia Department of Banking and Finance
2990 Brandywine Road, Suite 200
Atlanta, Georgia 30341
(770) 986-1633
12 Guam Money Transmittal 03-201800171-001 Banking Commissioner - Gov't of Guam
P.O.Box 23607 GMF
GU96921
13 Hawaii Money Transmitter HIMT103 Hawaii Division of Financial Institutions
Department of Commerce and Consumer Affairs
King Kalakaua Building
335 Merchant Street, Room 221
Honolulu, Hawaii 96813
(808) 586-2820
14 Idaho Money Transmitter MTL-179 Idaho Department of Finance
Securities Bureau
800 Park Boulevard, Suite 200
Boise, Idaho 83712
(208) 332-8010
15 Illinois TOMA Mt-0000286 Illinois Department of Financial & Professional Regulation
Division of Financial Institutions
320 West Washington Street, 3rd Floor
Springfield, Illinois 67286
(888) 473-4858
16 Indiana Money Transmitter 28267 Indiana Department of Financial Institutions
Consumer Credit Division
30 South Meridian, Suite 300
Indianapolis, Indiana 46204
(317) 232-3955
17 Iowa

Money Services License
2015-0042 Iowa Division of Banking
200 East Grand Avenue, Suite 300
Des Moines, Iowa 50309
(515) 281-5211
18 Kansas Money Transmitter MT.0000095 Office of the State Bank Commissioner
700 S.W. Jackson Street, Suite 300
Topeka, Kansas 66603
Ms. Judi Stork (Deputy Bank Commissioner, Division of Banking)
(785) 296-1515
19 Kentucky Money Transmitter SC322340 Kentucky Department of Financial Institutions Non-Depository Division
1025 Capital Center Drive, Suite 200
Frankfort, Kentucky 40601
(502) 573-3390
20 Louisiana Sale of Checks 1277102 Louisiana Office of Financial Institutions Depository Division 8660 United Plaza Boulevard, 2nd Floor Baton Rouge, Louisiana 70809 Mr. John P. Ducrest (Commissioner) Phone number: (225) 925-4660
21 Maine Money Transmitter N/A Bureau of Consumer Credit Protection
Department of Professional and Financial Regulation
76 Northern Avenue
Gardiner, Maine 04345
(207) 624-8527
22 Maryland Money Transmitter 1277102 Maryland Office of the Commissioner of Financial Regulation
Department of Labor, Licensing, and Regulation
500 North Calvert Street, Suite 402
Baltimore, Maryland 21202
(410) 230-6000
23 Michigan Money Transmitter MT0019801 Department of Insurance and Financial Services
Consumer Finance Section
530 W. Allegan St., 7th Floor
Lansing, MI 48933
(877)999-6442
24 Massachusetts Money Transmitter FT1277102 Massachusetts Division of Banks
Attn: Licensing Unit - CFMSB
1000 Washington Street
10th Floor
Boston, MA 02118Massachusetts Division of Banks
Attn: Licensing Unit - CFMSB
1000 Washington Street
10th Floor
Boston, MA 02118
25 Minnesota Money Transmitter MN-MT-1277102 Minnesota Department of Commerce
Division of Financial Institutions
85 7th Place East, Suite 500
St. Paul, Minnesota 55101
(651) 539-1500
26 Mississippi Money Transmitter MT/002715/2015 Mississippi Department of Banking and Consumer Finance
4780 I-55 N, 5th Floor
Jackson, Mississippi 39211
(601) 321-6901
27 Missouri Sale of Checks License MO-16-7729 Missouri Division of Finance
301 West High Street, Room 630
Jefferson City, Missouri 65102-0716
(573) 751-2545
28 Nebraska Money Transmitter 1277102 Nebraska Department of Banking & Finance
1526 K Street, #300
Lincoln, Nebraska 68508
(402) 471-2171
29 Nevada Money Transmitter Nevada Dept. of Business & Industry
Fin. Inst. Division
2785 E. Desert Inn Road, Suite 180
Las Vegas, Nevada 89121 
Julie B. Hanevold (Supervisory Examiner)
Phone number: (702) 486-6669
Email: jhanevold@fid.state.nv.us
30 New Hampshire Money Transmitter 20250-MT New Hampshire Banking Department
Consumer Credit Division
53 Regional Drive, Suite 200
Concord, New Hampshire 03301
(603) 271-3561
31 New Jersey Money Transmitter 1501754-C22 Licensing Services Bureau
New Jersey Department of Banking & Insurance
20 West State Street
Trenton, New Jersey 08608
(609) 292-7272
32 New Mexico Money Transmission 1277102 Financial Institutions Division
3rd Floor, Toney Anaya Building
2550 Cerrillos Road
Santa Fe, New Mexico 87504
(505) 476-4569
33 North Carolina Money Transmitter 165099 North Carolina Office of the Commissioner of Banks
Non-Depository Entities Division
316 West Edenton Street
Raleigh, North Carolina 27603
(919) 733-3016
34 North Dakota Money Transmitter MT102884 North Dakota Department of Financial Institutions, Consumer Division
2000 Schafer Street, Suite G
Bismarck, North Dakota 58501
(701) 328-9932
35 Ohio Money Transmitter OHMT 108 The Ohio Department of Commerce
Division of Financial Institutions
77 South High Street, 21st Floor
Columbus, Ohio 43215-6120
(614) 728-8400
36 Oklahoma Money Transmission 1277102 Oklahoma State Banking Department
2900 North Lincoln Boulevard
Oklahoma City, Oklahoma 73105
(405) 521-2782
37 Oregon Money Transmitter MTX-30161 Oregon Department of Consumer and Business Services
Division of Finance and Corporate Securities
350 Winter Street NE, Room 410
Salem, Oregon 97301-3881
(503) 947-7981
38 Pennsylvania Money Transmitter 53446 Pennsylvania Department of Banking and Securities
Non-Depository Licensing Division
17 N. 2nd Street, Suite 1300
Harrisburg, Pennsylvania 17101-2290
(717) 787-2665
39 Puerto Rico Money Transmitter TM-063 Office of the Commissioner of Financial Institutions, Regulation and Licensing Division
1492 Ave. Ponce de León
Edif. Centro Europa – Suite 600
San Juan, Puerto Rico 00907
(787) 723-8266
40 Rhode Island Electronic Money Transfers 20173366MT Rhode Island Department of Business Regulation, Division of Banking
1511 Pontiac Avenue, Building 68-2
Cranston, Rhode Island 02920
(401) 462-9615
41 South Dakota Money Transmitter MT2111 South Dakota Department of Labor and Regulation, Division of Banking
1601 North Harrison Avenue, Suite 1
Pierre, South Dakota 57501
(605) 773-3421
42 South Carolina Money Transmitter 1277102 Money Services DivisionRembert C. Dennis Building1000 Assembly StreetColumbia, SC 29201
43 Tennessee Money Transmitter 203 Tennessee Department of Financial Institutions, Compliance Division
312 Rosa L. Parks Avenue
Tennessee Tower, 26th Floor
Nashville, Tennessee 37243
(615) 741-0351
44 Texas Money Transmitter 3159 Texas Dept. of Banking
2601 North Lamar Blvd.
Austin, TX 78705
(512) 475-1310
45 Utah Money Transmitter 1277102 Utah Dept. of Financial Institutions
324 South State, Suite 201
Salt Lake City
UT84111-2393
(801) 538-8830
46 US Virgin Island Money Transmitter MT-30 Division of Banking & Insurance, Kongens Gade #5049 St. Thomas, VI 00802-6487
47 Virginia Money Transmission MO-345 Virginia Bureau of Financial Institutions
1300 East Main Street, Suite 800
Richmond VA 23218-0640
(804)371-926
48 Vermont Money Transmitter 100-111 Vermont Dept. of Financial Regulation - Banking Division 89 Main Street, 2nd Fl Montpelier VT 05602 Phyllis Arsenault-Berry Phone: 802-828-4880
49 Washington Money Transmitter 550-MT-95439 Department of Financial Institutions
Division of Consumer Services
150 Israel Road, S.W.
Tumwater, Washington 98501
(360) 902-8727
50 West Virginia Money Transmitter WVMT-1277102 West Virginia Division of Financial Institutions
900 Pennsylvania Avenue, Suite 306
Charleston, West Virginia 25302
(304) 558-2294
51 Wyoming Money Transmitter 7215 Department of Audit, Division of Banking
122 West 25th Street
Herschler Building, 3rd Floor East
Cheyenne, Wyoming 82002
(307) 777-7797

Additional Required Information and Notices by State

ALASKA (License# 10103)
If you have concerns with respect to the money transmission services provided by Alipay US, you may contact the Alaska Department of Commerce, Community and Economic Development, Division of Banking and Securities at (907)269-8140, or by mailing this form to 550 West 7th Avenue, Suite 1850, Anchorage, AK 99501.

CALIFORNIA (License#2604/NMLS#1277102)
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1(800)622-0620, by email at consumer.services@dbo.ca.gov, or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

COLORADO (License#500241)
if you have an unresolved complaint regarding our services, the Colorado Division of Banking will accept questions or complaints from Colorado residents at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, Colorado 80202
Tel. (303) 894-7575
Email: DORA_BankingWebsite@state.co.us
Website: www.dora.colorado.gov/dob
Please click here to view the Colorado Division of Banking Customer Notice.

attachment:
The Colorado Division of Banking Customer Notice

FLORIDA (License#FT230000215)
For complaints directed to the Florida Office of Financial Regulation, please send correspondence to: Florida Office of Financial Regulation, 200 E. Gaines Street, Tallahassee, FL 32399-0376; or Toll-Free: 1-800-848-3792

ILLINOIS (License#Mt-0000286/NMLS#1277102)
For consumer complaints, please contact: Illinois Department of Financial and Professional Regulation, Division of Financial Institutions; 320 W. Washington, Springfield, IL 62786; or Toll-Free: 1-888-473-4858

MARYLAND (License#1277102/NMLS#1277102)
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Alipay US at 500 N Calvert Street, Suite 402, Baltimore, MD 21202, Toll Free: 1(888)784-0136

TEXAS (License#3159/NMLS#1277102)
If you have a complaint, first contact the consumer assistance division of Alipay US, Inc.at 1-800-981-3590, if you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov.

(As of April 10, 2019)

If you have any question, please contact us