Alipay, China's leading third-party online payment solutionAlipay, China's leading third-party online payment solutionDOCS

      Risk Management Requirements for Overseas Acquirers

      These Risk Management Requirements apply to all Alipay overseas cooperative acquirers (“Overseas Acquirers”) having entered into an Alipay Service Contract with Co. Ltd (“Alipay”). This document sets out the Acquirer’s key responsibilities for managing risks associated with providing payment processing, authorization and settlement services to its Secondary Merchants and enabling its Secondary Merchants to accept Alipay Services indirectly through it.

      All Overseas Acquirers must ensure that their business operations and its Secondary Merchants comply with these Risk Management Requirements.

      Unless otherwise defined herein, capitalized terms used in this document have the meanings given to them in the Alipay Service Contract between the Overseas Acquirer and Alipay.

      #1. Overseas Acquirer’s Key Responsibilities

      1) Secondary Merchant Onboarding

      Overseas Acquirers must conduct Due Diligence on all prospective Secondary Merchants prior to onboarding including but not limited to the following:

      a) Secondary Merchant Requirements

      i. Overseas Acquirers must not onboard any Merchants who sell Prohibited Products specified in Annex I.

      ii. Overseas Acquirers must only onboard Merchants with bona fide business purposes.

      b) Secondary Merchant Information

      i. Overseas Acquirers must provide or procure that the relevant Secondary Merchant provide complete and accurate information in relation to that Merchant as requested by Alipay including but not limited to:

      Offline Secondary Merchants

      Online Secondary Merchants

      ·         business name (registered and ‘trading as’ name)

      ·         registration number

      ·         Secondary Merchant type

      ·         country of incorporation

      ·         registered address

      ·         store name

      ·         store ID

      ·         store country

      ·         store address

      ·         two photos of the retail stores (front and interior of retail stores)

      ·         MCC

      ·         any other relevant Secondary Merchant information as reasonably requested by Alipay from time to time

      ·         business name (registered and ‘trading as’ name)

      ·         registration number

      ·         Secondary Merchant type

      ·         country of incorporation

      ·         registered address

      ·         domain name of Secondary Merchants’ website (or the App download URL of online sites) 

      ·         MCC

      ·         any other relevant Secondary Merchant information as reasonably requested by Alipay from time to time

      ii. Overseas Acquirers must submit full Secondary Merchant information to Alipay via the Payment API as required and ensure that Secondary Merchant information is true, accurate and complete.

      2) Secondary Merchant Risk Monitoring

      Overseas Acquirers must have adequate risk controls and systems in place to monitor each of its Secondary Merchants to ensure compliance with these Risk Management Requirements including but not limited to the following:

      a) Prohibited Products: Overseas Acquirers must procure that its Secondary Merchants do not sell Prohibited Products through Alipay’s platform. The full list of Prohibited Products are annexed to the Alipay Service Contract and will be amended and notified to the Acquirer from time to time.

      b) False Trading: Overseas Acquirers are obliged to monitor and supervise the operations of its Secondary Merchants and ensure that all Transactions submitted by Secondary Merchants are authentic transactions and conducted based on authentic trading background.

      c) Unauthorized Payment and Fraud Prevention: Overseas Acquirers are obliged to monitor and supervise each of its Secondary Merchants to prevent unauthorized payments and fraud. In the event of unauthorized payments or fraudulent transactions, the Acquirer must cooperate with Alipay to mitigate relevant Transaction risks including but not limited to: i) adjusting payment limits; ii) withholding Payments or settlements; iii) suspending or terminating the provision of Alipay Services (in part or in whole) to its Merchants; and/or iv) indemnifying Alipay for any damages, losses and liabilities it may suffer as a result of Unauthorized Payments or fraudulent Transactions.

      d) Product Misuse: Overseas Acquirers are obliged to monitor Secondary Merchants on an ongoing basis for potential product misuse, including but not limited to the following types of misuse:

      i. Misuse of Alipay offline products in online scenarios;

      ii. Misuse of Alipay online products in offline scenarios;

      iii. Misuse of Alipay overseas offline products in Chinese Mainland;

      iv. Misuse of Alipay overseas products in any countries or regions where the Acquirer is not authorized to operate; and

      v. Transactions conducted by a Secondary Merchant through another Acquirer or a Secondary Merchant not authorized by Alipay.

      e) Fund Settlement: Overseas Acquirers must directly settle Transaction amounts to Secondary Merchants and must not settle to any other third-party Overseas Acquirers or independent sales organizations.

      f) Mandatory Transaction Information Reporting: Overseas Acquirers must provide, and procure each of its Secondary Merchants provide Mandatory Transaction Information for each Transaction submitted to Alipay as set forth in the Appendix of the Alipay Service Contract (as amended and notified to the Acquirer from time to time). The Acquirer must ensure that all Mandatory Transaction Information submitted in relation to its Secondary Merchant’s Transactions are true, accurate and complete.

      3) Secondary Merchant Risk Investigation

      Acquirer must, reasonably and in a timely manner, mitigate any risks identified in the process of Secondary Merchants Risk Monitoring or as notified by Alipay.

      Overseas Acquirers must cooperate with Alipay in the event of suspicious Secondary Merchants and/or transaction investigations conducted by Alipay. Overseas Acquirers must provide, or procure that its Secondary Merchant provide relevant and necessary information including but not limited to Secondary Merchants’ information, business license, website/ or the App download URL (for online Secondary Merchants), two photos of the offline Secondary Merchant (front and the interior of the retail stores), and transaction evidence (e.g. invoices, receipts, proof of shipping, proof of delivery). Overseas Acquirers may conduct onsite visits when investigating suspicious Secondary as necessary or as per requests of Alipay.

      4) Secondary Merchant Risk Non Compliance

      If Alipay reasonable suspects that a Merchant is in violation of or in breach of these Risk Management Requirements and any provision of the Alipay Service Contract, Overseas Acquirers should cooperate with Alipay to conduct appropriate remediation actions, including but not limited to:

      a) Suspension of Merchant Accounts: Overseas Acquirers shall suspend the accounts of suspicious or non-compliant merchants as necessary or as notified by Alipay.

      b) Termination: If a Secondary Merchant violates applicable and critical rules and requirements (as notified by Alipay or as determined in the Overseas Acquirer’s sole discretion), the Overseas Acquirer shall terminate the service provided to the non-compliant merchant.

      #2. Overseas Acquirers Risk Management

      Alipay may be required to conduct additional investigation and risk assessments of the Overseas Acquirers if Alipay determines that it is necessary to take appropriate and reasonable risk measures in the following circumstances:

      a) if the average monthly amounts of Acquirer exceeds a threshold determined by Alipay as necessary according to its risk assessments; or

      b) if Alipay has concerns about the Acquirer’s operating conditions including concerns raised by negative news, customer feedback and User Complaints.

      Overseas Acquirers will be notified of all investigations conducted by Alipay which may take the form of Transaction information requests, enquiries, management interviews and/or on-site visits. Overseas Acquirers must, and procure that its Secondary Merchant cooperate with Alipay to provide relevant information or documents reasonably requested by Alipay.

      #3. Overseas Acquirers Non Compliance

      If Alipay reasonable suspects that a number of Secondary Merchants or the Overseas Acquirer are in violation of, or in breach of these Risk Management Requirements and any provision of the Alipay Service Contract, Alipay may take one or more of the following remediation actions:

      i. serving a Notice of Non-Compliance;

      ii. issuing a warning notice setting out the consequences for non-compliance;

      iii. suspending or restricting new Secondary Merchants onboarding by the Overseas Acquirer;

      iv. adjusting Transaction limits;

      v. suspending Alipay Services including but not limited to the suspension of Payments for that non-compliant Secondary Merchant(s); and/or

      vi. terminating Alipay Services.

      In the case of remediation actions against the Secondary Merchant(s), Overseas Acquirer must cooperate with Alipay and carry out such action as notified and requested by Alipay.

      #Annex I: Alipay Prohibited Products List


      Alipay Prohibited Products List


      Illegal political products and publications


      Illegal political program channels


      State secret documents and information


      Pornographic and vulgar audio visual products, channels, and publications


      Pornographic and vulgar erotic services




      Gambling devices and accessories




      Narcotics and related accessories


      Weapons of all types (including daggers, firearms and accessories, replica weapons, ammunitions and explosives)


      Military or police equipment


      Illegally obtained proceeds or properties as result of a crime


      Poisonous or hazardous chemicals


      Batons and electric batons


      Lockpicking tools and accessories


      Anesthetic, psychotropic or prescription medicine; illegal unregistered medicine


      Fetal gender determination




      Online sale of medical services, including medical consulting, hypnotherapy, plastic surgery


      Hacking services or accessories




      Illegal publication of certificates or carving of stamps


      Crowd funding


      Video chatting services


      All religious websites, publication or accessories


      Online cemeteries and ancestor worshipping


      Sales of personal information (e.g. identity card information)


      Espionage equipment and accessories


      Services or products that infringe on personal privacy (e.g. online activity monitoring)


      Pyramid schemes and multi-level marketing


      Gold investment


      Cashback from Alipay account


      Counterfeit currency


      Illegal sale of financial information (e.g. bank accounts, bank cards)


      Stock and securities


      Mutual Funds


      Insurance products and platforms


      Financial products and services


      Rebate or cashback services


      Software or products related to trading of financial products and information


      Single-purpose prepaid cards (including gift cards and other stored value cards)


      Illegal or unregistered fund-raising activities


      Foreign exchange services


      Peer to peer (P2P) lending services


      Payment by instalments service


      Trading in invoices issued within the Peoples’ Republic of China


      Trading or sale of virtual currencies (e.g. Bitcoin, Litecoin)


      Satellites antennas


      Archaeological and cultural relics


      Trading or distribution of currency (both RMB and foreign currencies)


      Counterfeit or replica food products


      Online sale of tobaccos and cigarettes


      Fireworks and firecrackers


      Crude oil


      Human organs


      Surrogacy services


      Services to facilitate plagiarism and examination fraud


      Protected species


      Smuggled goods


      Sales of distribution of event tickets without the license (e.g. Olympic Games or World Expo tickets)




      Real estate


      Charitable Organizations


      Auction sites and services


      Pawn services


      Lucky draws


      Sale of animals, plants or products with contagious and hazardous diseases


      Sale of animals, plants or products originating from areas declared with an epidemic outbreak of contagious diseases


      Services or products facilitating the unlawful public gathering

      Updated on April 30, 2019