Alipay Connect, China's leading third-party online payment solutionDOCS

    US Customer Service Information

    U.S. customers of Alipay US, Inc. products or services may contact us by any of the following methods:

    ·         Send us an e-mail at

    ·         Send us a written request addressed to:

    Compliance Department, Alipay US, Inc.

    400 South El Camino Real, Suite #400

    San Mateo, CA 94402

    ·         Give us a call at our dedicated toll-free number 1-800-981-3590 (M-F, 10:00am-6:00pm PST; we are closed during major holidays)

    The following websites are not maintained by Alipay US, Inc. and are supported by our affiliates.  If you have questions related to transactions conducted on the following websites, please visit the designated customer service pages of such websites for relevant customer service information.  We have provided the relevant links and contact information below for the ease of your reference.


    Service Type(s)

    Contact information


    Accept inquires on AliExpress accounts, transactions, orders, merchandise, payments, refunds, logistics, rights protection, etc.

    Service Center:

    Service Hours: 24×7 Through online chat


    Accept inquiries about Alibaba International website about accounts, orders, merchandise, payment, refunds, logistics, rights protection, etc.

    Hotline+86 400-600-2688

    Service Hours9:00-18:00 Monday to Friday (Beijing Time)

    Service Center:

    If you have any issues or inquiries regarding the Alipay Merchant Account, you should contact Alipay US, Inc. at the email, mailing address, or toll-free number displayed above.

    Service Hours: 24×7 Monday to Friday

    Alipay China E-Wallet Barcode Payment Product

    Accept inquiries from Chinese consumers about using Alipay China’s wallet to shop overseas including in the U.S.

    Service Channel

    Hotline:+86 57195188 

    Service Hours 8:00-24:00 (Monday to Sunday (Beijing time))

    Service Center


    Mobile: download Alipay digital Wallet and click   on “Help Center” 

    Service Hours8:00-24:00 (Monday to Sunday Beijing time)

    (As of October 15, 2019)