When you see Refund Completed on the order detail page, this means that the refund has been completed by AliExpress. The refund is then handled by your bank, card issuer or clearing organization. They may require between 7 and 15 business days to fully complete your refund.
If you are still unable to receive the refund after the above timeframe, please directly contact your bank or credit card issuer for advice.
If you made a payment with funds in your Alipay Wallet, then the refund will be made to your Alipay Wallet. If you used other payment methods, you can choose your refund to be made to the original payment method or your Alipay Wallet.
To select the account you wish to receive refund, visit https://intl.alipay.com/user/profile.htm.
A : You can use VISA, MasterCard, QIWI, Maestro, Boleto, WebMoney, Yandex.Money, TEF, Western Union, Bank Transfer and Alipay Wallet. More payment options will be available on AliExpress.com in the future.
The following reasons can cause payment failures when placing an order:
● Verification failure
●3-D security code check failure
●Card security code failure
●Account limit exceeded
For more information please visit: http://help.aliexpress.com/paymentfail.html.
The following are acceptable forms of ID:
●A scan of your passport's picture page, personal information page and the outside cover
●A scan of both sides of your personal ID
●A scan of both sides of your driver’s license
To view examples, visit: https://intl.alipay.com/help/exampleKYC.htm
To reset your password:
●Select Alipay Wallet as your payment method
●Click on Forgot Password on the checkout page
●Enter your registered email address
●Check the email that follows and follow the instructions
●Your password will be reset when you answer two security questions
If you have forgotten both of your passwords and the answer to your security questions, contact us by e-mail here: https://iclive.alipay.com/offline/contactUs.htm
For expired cards, the refund is processed automatically by the system after the order is completed. In cases where your card has been stolen, we can only return funds to your original card in order to protect your money.
If you are facing the above circumstances, please contact your bank as soon as possible for assistance.
The time taken for recharging your balance is similar to making a payment:
●Boleto: Within 7 business days
●Western Union : Within 3 business days
●Webmoney : Instant
●Bank Transfer : Within 7 business days
If encounter any problem during the recharge process, please contact us by e-mail: https://iclive.alipay.com/offline/contactUs.htm