The safety of your account is our utmost priority. With the most advanced encryption technology, we ensure your payments are always protected and your information is never passed on to any other parties.
We have a robust risk management framework to protect your account and transactions, and committed to prevent money laundering activities, credit card fraud and cash-advance scams.
We have developed an intelligent real-time risk monitoring system. As the core of our risk management, this system analyses data and determines risk levels based on user behavior, making sure that all payments are closely monitored 24 hours a day, 7 days a week.
As an Alipay member, your account and funds are always protected. We provide protection services to reimburse unauthorized transactions. Learn more about Alipay Member Protection.
We fully compensate any unauthorized transactions that were made with your Alipay account.
In case of any unauthorized transactions, you can file a claim within 90 days.
Our dedicated Payment Security Team will handle and respond within 5 business days after receiving your filing.
Send request to Alipay
Completed within 5 working days after receiving valid documents.
The compensation will be transferred to your original account.
Everyone who shops on AliExpress receives the following guarantees: Learn more