Alipay Member Protection

Alipay is an international payment platform that has already enabled more than 400 million users around the globe to make secure online payments.

Privacy Protection

The safety of your account is our utmost priority. With the most advanced encryption technology, we ensure your payments are always protected and your information is never passed on to any other parties.

Secure Online Payments

  • Risk Management

    We have a robust risk management framework to protect your account and transactions, and committed to prevent money laundering activities, credit card fraud and cash-advance scams.

  • Real-Time Monitoring

    We have developed an intelligent real-time risk monitoring system. As the core of our risk management, this system analyses data and determines risk levels based on user behavior, making sure that all payments are closely monitored 24 hours a day, 7 days a week.

Member Protection

As an Alipay member, your account and funds are always protected. We provide protection services to reimburse unauthorized transactions. Learn more about Alipay Member Protection.

Protection Process

  • 01

    Compensation Request

    Send request to Alipay

    Apply for protection

  • 02

    Alipay Investigation

    Completed within 5 working days after receiving valid documents.

  • 03

    Claim settled

    The compensation will be transferred to your original account.

Buyer Protection by AliExpress

Everyone who shops on AliExpress receives the following guarantees: Learn more